6.1 What should I do if the OTP has not arrived?

In this section, you will learn what to do if you are not receiving the OTP while signing up or logging in to Regards AI. There are a few quick checks you can try before contacting support.

OTP Not Arriving

If you do not receive the one-time password (OTP) while signing up or logging in, start with these checks.

1. First, check your Spam, Junk, or Promotions folder. OTP emails sometimes get filtered there. If you find the email in spam, mark it as Not Spam so future codes reach your inbox.
2. Next, verify that you entered your email address correctly. Even a small typo can prevent delivery. If needed, go back and re-enter your email carefully.
3. There can sometimes be a short delay in email delivery. Wait one or two minutes, refresh your inbox, and then click Resend OTP once. Avoid clicking resend repeatedly in quick succession.
4. Also check that your mailbox is not full and that you do not have custom filters moving automated emails to another folder.

When to get Contact Support

If you still do not receive the OTP after trying these steps, you can email support@regardsapp.ai.

The Regards support team will check the sending status from the backend and assist you further.

Sending a screen recording along with a brief description to the Regards team will help them investigate and respond more quickly.